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17 / 04 / 2024   WED 13:30 - 17:00

5-Star Hotel in Hong Kong

Event Details

Are you ready to revolutionise customer acquisition strategies and build unwavering brand loyalty? Join us at the Future Commerce Summit: From Customer Acquisition to Brand Loyalty, where industry experts from Meta and different brands will explore the effective ways to boost revenue and conversions with marketing, e-commerce operations, digital and IT transformations.

We will delve into the world of next-level customer engagement, where Omni-Channel Strategies and Customer-Centric Approaches command the spotlight. Discover how to harness the power of Data-Driven Marketing to create personalised customer experiences and foster profound connections with consumers along the Customer Journey.

Gain valuable insights and actionable strategies to elevate your brand and propel your business to new heights in the dynamic world of commerce.

Event Summary

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From Customer Acquisition to Brand Loyalty

Register Now
Layla Xu
Partner Manager, Business Messaging Platform


YP Chiu
Head of IT
Terrence Siu
Head of IT & Group Director
Geoffrey Ng
Head of Marketing

Alan Chan
Founder & CEO
Amy Tsui
Senior Vice President of Sales, GCR
Avery Tang
Regional Vice President of Customer Success

13:30 – 14:00

Event Agenda

14:35 – 15:10

15:10 – 15:40

15:45 – 16:10

16:35 – 17:00


Boosting Conversion and Engagement: Customer Journey and Online-Merge-Offline Sales of DCH Motors

Networking Break & Refreshment

Networking & Gift Redemption

DCH Motors | Geoffrey Ng, Head of Marketing

DCH Motors | YP Chiu, Head of IT

14:05 – 14:10

Welcome Note

Omnichat | Alan Chan, CEO & Founder

14:10 – 14:35

Accelerating Growth with Meta Business Messaging

META | Layla Xu, Partner Manager, Business Messaging Platform

The Power of Social Customer Data: Unleashing Customer Insights for Omnichannel Success

Omnichat | Amy Tsui, Senior Vice President of Sales, GCR
Omnichat | Avery Tang, Regional Vice President of Customer Success

16:10 – 16:30

Vita Green | Terrence Siu, Head of IT & Group Director

Navigating Omni-channel Strategies to Elevate Customer Experiences and Sales Conversion of Vita Green

Key takeaways

Get to know the latest Facebook and WhatsApp features on Business Messaging & Ads from Meta

Learn the best practice of Omnichannel Marketing, OMO Sales and Customer Service Excellence from DCH Motors & Vita Green

Experience the WhatsApp Marketing, Social CDP & Customer 360

Networking session with more than 200 corporates