Future
Commerce
Summit
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© Copyright 2017-2025 Omnichat Limited
12/3/2025 | 13:30 - 17:00
5-Star Hotel in Hong Kong
Revolutionising Customer Experiences with AI
Event Summary
Transform your customer experience and drive unwavering loyalty. Join us to explore cutting-edge strategies for engaging customers at every touchpoint, maximising conversions and revenue growth.
Learn how data-driven insights and conversational AI can unlock deeper customer understanding, enabling you to deliver exceptional experiences that build lasting relationships. Connect with industry peers, share best practices, and elevate your brand by forging meaningful customer connections.
Don’t miss this opportunity to redefine your customer experience strategy!
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Event Details
WED
Key Takeaways
Unlock unprecedented results with business messaging and advertising on Facebook, Instagram, and WhatsApp.
Gain practical insights from Lukfook Jewellery, SMCP and Bauhaus on implementing successful omnichannel marketing, e-commerce, Online merge Offline (OMO) Sales, and customer service strategies.
Experience the power of Conversational AI Agents, WhatsApp Marketing, Customer Loyalty and Social Ads Optimisation.
Network with over 200 professionals from leading corporations.
Speakers
Event Agenda
13:30 – 14:00
Registration
Welcome Note
14:05 – 14:10
Accelerating Growth with Meta Business Messaging (In English)
Meta | Vicky Yiu, APAC Strategic Partnership Manager, Business Messaging
14:10 – 14:30
14:30 – 14:50
Group Photo
15:10 – 15:15
Break & Refreshment
15:15 – 15:45
15:45 - 16:05
Unlocking Customer Loyalty with AI Agents, Personalisation, and Social Ads Insights (In English)
Omnichat | Alan Chan, CEO & Founder
16:05 – 16:25
Boosting Sales through WhatsApp: Engaging Customers for Lasting Loyalty (In Cantonese)
Bauhaus | Frances Wong, Managing Director
16:25 – 17:00
Networking & Gift Redemption
14:50 – 15:10
Seamless Shopping: Elevating E-commerce with Omnichannel Experiences (In Cantonese)
Lukfook Jewellery | Nash Chan, Senior E-Commerce Manager
Driving Digital Transformation with WhatsApp: OMO Strategies and Customer Insights for Unprecedented Growth (In English)
SMCP | Howell Wong, Regional Director, Transformation and Operations