Future Commerce
Summit
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Resources
© Copyright 2017-2025 Omnichat Limited
19 / 11 / 2025 WED 13:30 - 17:00
5-Star Hotel in Hong Kong
Social CRM & AI
Event Summary
Ready to elevate your customer experience by creating a more personalised journey? Join us to discover innovative strategies for engaging customers at every interaction, maximising conversions, and fostering lasting loyalty.
Learn how data-driven insights, conversational AI, and Social CRM can provide a deeper understanding of your customers, driving the next wave of marketing. From hyper-personalised journeys to cross-channel optimisation, you’ll be equipped to enhance customer lifetime value.
Register now to network with industry peers, exchange best practices, and build meaningful connections.
Register Now
Please complete the registration form to register for the event.
Event Details
WED
Key Takeaways
Get the latest updates on future business trends and messaging capabilities within the Meta ecosystem.
Gain practical insights from MEDILASE & Maxim's on implementing successful omnichannel marketing, e-commerce, sales, Online merge Offline (OMO) and customer service strategies.
Explore how you can scale and grow your business by leveraging Conversational AI Agents, WhatsApp Marketing, Customer Journey, and Social Ads Optimisation.
Seize the opportunity to network with over 200 marketing professionals from various industries.
Speakers
Event Agenda
13:30 – 14:00
Registration
Redefining Customer Engagement: Driving Experience and Team Excellence
MEDILASE | KC Ng, CEO
14:05 – 14:10
14:10 – 14:30
Group Photo
14:50 – 14:55
Break & Refreshment
14:55 – 15:25
15:30 - 15:50
Making Delicious Food More Accessible with WhatsApp and AI
Maxim's | Eileen Tang, Head of Digital Business
15:50 – 16:10
Maximising Business Growth with AI Agents, Customer Journey, and Social Ads Insights
Omnichat | Alan Chan, CEO & Founder
16:10 – 17:00
Networking & Gift Redemption
14:30 – 14:50
Driving Business Success and Customer Experience through Meta Business Messaging
Meta | Silvie Lam, Business Director, Greater China
Welcome Note
Omnichat | Alan Chan, CEO & Founder
Future
Commerce
Summit