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28 / 05 / 2026 13:30 - 17:00
5-Star Hotel in Hong Kong
Cantonese
Event Summary
The modern shopper demands more than just a product; they expect a seamless, intuitive experience tailored specifically to them. Discover how to harness WhatsApp to elevate your brand to the "Gold Standard" of Retail: Total Customer Satisfaction and effortless, long-term loyalty.
We are entering the era of Agentic AI—where campaigns don’t just run; they think, adapt, and convert. Join us to see how AI-native conversational technology and Agentic campaign generation are reshaping the face of commerce. Witness live demos that instantly generate campaign flows, copy, and visuals—collapsing your time-to-market from weeks to seconds.
Learn how data-driven insights, conversational AI, and Social CRM provide the deep customer understanding needed to drive the next wave of marketing.
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Event Details
THU
Key Takeaways
Get the latest updates on current and future business trends and messaging capabilities within the Meta ecosystem.
Gain real-world strategies from Perfit and Wai Yuen Tong on how they successfully leverage WhatsApp business messaging to build personalised customer experiences and be a strong revenue driver.
Explore practical steps to scale and grow your retail business by leveraging Conversational AI Agents, Smart Customer Journey to map every touchpoint, and Social Ads Optimization.
Seize the opportunity to network with like minded professionals from various industries, shaping the future of retail marketing.
OmniAI x Future Commerce Summit
Future
Commerce
Summit
Speakers
Event Agenda
13:30 – 14:00
Registration
From Idea to Live in Seconds: The Omni AI Revolution
Omnichat | AIan Chan, CEO & Founder
14:05 – 14:10
14:10 – 14:30
Group Photo
15:00 – 15:05
Break & Refreshment
15:05 – 15:35
15:35 - 15:55
Modernise the Health Retail Journey and Customer Engagement with OMO
Wai Yuen Tong | Sandy Ng, CRM Manager
14:30 – 15:00
Build a Smarter CX Engine with Meta AI & Business Messaging
Meta | Vicky Yiu, Head of North Asia Business Messaging Partnership
Welcome Note
Omnichat | Alan Chan, CEO & Founder
15:55 - 16:15
Quick Wins: Move Customers from Chat to Conversion
Perfit | Tobey Yim, Head of Marketing
16:15 – 17:00
Networking & Gift Redemption