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Please complete the registration form to register for the event.
14 / 10 / 2026 13:30 - 17:00
5-Star Hotel in Hong Kong
Cantonese
Event Details
WED
Key Takeaways
Meta AI Trends & Capabilities:
Get exclusive updates on current messaging capabilities within the Meta ecosystem.
Success Stories:
Gain real-world strategies from Hong Kong Finance, QV Skincare, BSH Home Appliances (Bosch & Siemens) on how they successfully leverage WhatsApp business messaging to build personalised customer experiences and be a strong revenue driver.
Actionable Growth Strategies:
Master practical steps to scale your enterprise using Conversational AI Agents, intelligent journey mapping across all customer touchpoints, and high-converting Social Ads Optimisation.
Event Summary
Enter Agentic AI — the defining shift in commerce technology. Customer expectations have shifted. Today’s consumers no longer want passive chatbots or fragmented touchpoints; they demand an immediate and seamless experience across every channel.
Join us for an exclusive forward-looking workshop designed to help you decode the 2027 Retail & Conversational Commerce Trends. Understand how autonomous AI agents continuously analyse customer data to run targeted campaigns and streamline workflows, deliver hyper-personalised product recommendations and automated customer journeys, and measure revenue results with precision across discovery, purchase, and retention.
The Future Commerce Summit brings together executive leaders across Marketing, CX, Tech, and Operations to explore how autonomous intelligence can unlock scalable growth and help you build a winning commerce strategy for the year ahead.
Future Commerce Summit
Future
Commerce
Summit
Rewriting Customer Experience with Agentic AI
Speakers
Event Agenda
13:30 – 14:00
Registration
Agentic AI Optimises Customer Journeys, Driving Customer Engagement and Conversions
Omnichat | AIan Chan, CEO & Founder
14:05 – 14:10
14:10 – 14:30
Group Photo
14:50 – 15:10
Break & Refreshment
15:15 – 15:45
16:05 - 16:25
14:30 – 14:50
Unlock Growth with Meta AI & Business Messaging
Meta | Ken Wong, Strategic Partnership Manager, APAC Business Messaging
Welcome Note
Omnichat | Lily Yeung, Regional Vice President of Marketing
Unleashing WhatsApp for Unstoppable Growth, Smart Maintenance & Instant Customer Engagement
BSH Home Appliances | Stephenie Kwok, Head of Brand & Consumer Touchpoint, Hong Kong & Taiwan
Empowering Seamless Journey with AI agent and Superior CX
Hong Kong Finance | Sofi Yip, Senior Performance Marketing Manager
15:45 - 16:05
16:25 - 17:00
Networking & Gift Redemption
The New Retail Transformation: Elevating Customer Experience and Cultivating Lifetime Loyalty
Ego Pharmaceuticals | Eva Ng, Marketing Manager
15:10 – 15:15
