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© Copyright 2017-2025 Omnichat Limited
6 May 2025 | 13:30 - 17:00
Kuala Lumpur
Shaping the Future of Customer Experience with AI
Event Summary
Transform your customer experience and drive unwavering loyalty. Join us to explore cutting-edge strategies for engaging customers at every touchpoint, maximising conversions and revenue growth.
Learn how data-driven insights and conversational AI can unlock deeper customer understanding, enabling you to deliver exceptional experiences that build lasting relationships. Connect with industry peers, share best practices, and elevate your brand by forging meaningful customer connections.
Don’t miss this opportunity to redefine your customer experience strategy!
Event Agenda
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Event Details
Tue
Key Takeaways
Unlock unprecedented results with business messaging and advertising on Facebook, Instagram, and WhatsApp from Meta.
Gain practical insights from Volvo on implementing successful omnichannel marketing strategy.
Experience the power of Conversational AI Agents, WhatsApp Marketing, Customer Loyalty and Social Ads Optimisation.
Network with over 100 professionals from leading corporations.
13:30 – 14:15
Registration
Welcome Note
Omnichat | Alan Chan, CEO & Founder
14:15 – 14:30
Accelerating Growth with Meta Business Messaging
Meta | Albert Tiong, Regional Business Development and Program Manager
14:30 – 14:55
14:55 – 15:20
Driving Sales and Customer Satisfaction: How Volvo is Leveraging WhatsApp for Business
Volvo | Patricia Yaw, Director of Marketing Operations & PR
16:15 - 17:00
Unlocking Customer Engagement with AI Agents, Personalisation, and Social Ads Insights
Omnichat | Stanley Chan, Regional VP of Sales
15:50 – 16:15
Gift Redemption
15:20 – 15:50
Group Photo & Networking Tea Session
Speakers
