✅ Sales Attribution: Track and reward sales performance at both the individual SA and store level with full transparency.
✅ Centralized Brand Ownership: Secure all customer contacts and conversation histories within the brand’s CRM, removing them from private SA devices.
✅ Unified Team Collaboration: Use a single desktop view to manage inquiries simultaneously, ensuring no lead is missed and standards are maintained.
✅ Automated Nurturing & Triggers: Use smart customer journeys and automated reminders to maintain Top-of-Mind Awareness (TOMA) and increase appointment turn-up rates.
✅ Data-Driven Engagement: Deploy interactive WhatsApp games and traceable coupons to capture opt-in data and drive immediate, measurable repurchases.
✅ Real-World Use Cases: Gain direct insights from the implementation success of SMCP Group, G2000, FILA and more.
Key highlights
25 June 2026, Thursday
2:30PM - 3:30PM
Zoom webinar
Online Webinar
Omnichat
- Boosting Sales Conversion & Digital Clienteling for 2026 Retail
Tamy Ganes
Senior BD Manager
Resources
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© Copyright 2017-2025 Omnichat Limited
Modern fashion retail requires a total merger of online and offline channels. Most brands currently are trying to balance the art of digital clienteling. Transitioning to a structured Digital Clienteling model via the WhatsApp Business API centralizes all sales interactions.
This supportive shift empowers your sales assistants with the right digital tools to maintain high-quality, authentic conversations that easily convert on WhatsApp. By giving your store teams a professional platform, you ensure every customer interaction feels premium and consistent, while naturally keeping your valuable client relationships close to the brand.
Thank you for your interest, but registration for this webinar is now closed.
In this webinar, we share 4 digital pillars important for any fashion brands when they implement digital clienteling. Step inside the playbooks of Sandro, Maje, G2000, and more to see how they turn their SAs WhatsApp conversations into a dynamic, and analytical driver of the bottom line.
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