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© Copyright 2017-2025 Omnichat Limited
23 October 2025 Thursday
13:30 - 17:00
Singapore
Event Summary
Ready to elevate your customer experience by creating a more personalized journey? Join us to discover innovative strategies for engaging customers at every interaction, maximizing conversions, and fostering lasting loyalty.
Learn how data-driven insights, conversational AI, and Social CRM can provide a deeper understanding of your customers, driving the next wave of marketing. From hyper-personalized journeys to cross-channel optimization, you’ll be equipped to enhance customer lifetime value.
Register now to network with industry peers, exchange best practices, and build meaningful connections.
Event Agenda
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Event Details
Key Takeaways
Get the latest updates on future business trends and messaging capabilities within the Meta ecosystem.
Gain insights from L’Occitane on successfully integrating the WhatsApp API into their marketing, sales, and customer service strategies across different regions.
Explore how you can scale and grow your business by leveraging Conversational AI Agents, WhatsApp Marketing, Customer Journey, and Social Ads Optimization.
Seize the opportunity to network with over 200 marketing professionals from various industries.
13:30 – 14:15
Registration
Welcome note
14:15 – 14:20
Unlocking Opportunities with Meta Business Messaging: Boosting Engagement and Driving Sales
Meta | Vicky Yiu, APAC Strategic Partnership Manager, Business Messaging
14:20 – 14:45
14:50 – 15:15
From Customer Acquisition to Loyalty: L'Occitane's Transformation Journey on WhatsApp across regions
L'Occitane | Terrence Siu, Chief Information Officer
15:50 – 16:15
16:15 – 17:00
How WhatsApp plugs your Revenue Leakage
Omnichat | Alan Chan, CEO & Founder
15:20 – 15:50
Refreshment & Networking
Gift redemption
Speakers
Hong Kong | Unit 2201,22/F, Exchange Tower, 33 Wang Chiu Road, Kowloon Bay, Hong Kong
Singapore | International Plaza, 10 Anson Road, #05-01, Singapore 079903
Taiwan | Rm.12,14/F,No.96.96,Sec.2, Zhongshan N. Rd., Zhongshan Dist, Taipei City 104218, Taiwan (R.O.C.)
Malaysia | 19-126 & 19-128, Equatorial Plaza, Jln Sultan Ismail, Kuala Lumpur, 50250 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Leadership Forum
Building the Next-Gen Customer Experience with AI
