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© Copyright 2017-2025 Omnichat Limited
15 October 2026 Thursday
13:30 - 17:00
Marina One, Singapore
Event Summary
Enter Agentic AI — the defining shift in commerce technology. Customer expectations have shifted. Today’s consumers no longer want passive chatbots or fragmented touchpoints; they demand an immediate and seamless experience across every channel.
Join us for an exclusive forward-looking workshop designed to help you decode the 2027 Retail & Conversational Commerce Trends. Understand how autonomous AI agents continuously analyse customer data to run targeted campaigns and streamline workflows, deliver hyper-personalized product recommendations and automated customer journeys, and measure revenue results with precision across discovery, purchase, and retention.
Event Agenda
Event Details
Key Takeaways
Meta AI Trends & Capabilities:
Get exclusive updates on current messaging capabilities within the Meta ecosystem.
Success Stories:
Gain real-world strategies from ECCO, a leading footwear brand on how they successfully leverage WhatsApp business messaging to build personalised customer experiences and be a strong revenue driver.
Actionable Growth Strategies:
Master practical steps to scale your enterprise using Conversational AI Agents, intelligent journey mapping across all customer touchpoints, and high-converting Social Ads Optimisation.
Speakers
Hong Kong | Unit 2201,22/F, Exchange Tower, 33 Wang Chiu Road, Kowloon Bay, Hong Kong
Singapore | 36 Robinson Road, WeWork City House, #05-109, Singapore 068877
Taiwan | Rm.12,14/F,No.96.96,Sec.2, Zhongshan N. Rd., Zhongshan Dist, Taipei City 104218, Taiwan (R.O.C.)
Malaysia | 19-126 & 19-128, Equatorial Plaza, Jln Sultan Ismail, Kuala Lumpur, 50250 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
13:30 – 14:00
Registration
Welcome note
Omnichat | Alan Chan, CEO & Founder
14:00 – 14:05
Unlocking Opportunities with Meta Business Messaging: Boosting Engagement and Driving Sales
Meta | Vicky Yiu, Head of North Asia Business Messaging Partnership
14:10 – 14:35
14:40 – 15:10
17:00
From Acquisition to Loyalty: Building 1-Click Agentic AI Campaigns that Solve Revenue Leakage
Omnichat | Nixon Soh, Senior Account Director
End of event
Group Photo & Networking Tea Session
15:15 – 15:45
16:15 - 17:00
15:45 – 16:15
Networking Session
Driving Digital Transformation with WhatsApp for Unprecedented Growth
ecco | Shernice Chua, Assistant Digital Marketing Manager
2027 Retail & Conversational Commerce Trends
AI Marketing Summit
The AI Marketing Summit brings together executive leaders across Marketing, CX, Tech, and Operations to explore how autonomous intelligence can unlock scalable growth and help you build a winning commerce strategy for the year ahead.
The registration has been closed.
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